gr2HYDROCARBON — A SPECIAL SUBSTANCE

HALOGEN-FREE HYDROCARBON IS NON HARMFUL TO THE ENVIRONMENT.
THIS MEANS IT IS NO LONGER NECESSARY TO HAVE THE CLEANING/PROCESSING OPERATION REMOTE FROM RECEPTION.

 

 

THE PLANT

WE START WITH THE BASICS…. OUR PLANT, EQUIPMENT AND SOLVENTS ARE METICULOUSLY MAINTAINED ON A DAILY BASIS, SO YOUR CLOTHES COME OUT THEIR CLEANEST. OUR HIGH STANDARD OF QUALITY CONTROL IN ALL ASPECTS OF THE PLANT IS A CRITICAL PRIORITY TO INSURE TOP-NOTCH RESULTS.

COUNTER AND PRE-INSPECTION

WHEN YOU ENTRUST YOUR GARMENTS TO US, WE CONTINUALLY INSPECT THEM BEFORE, DURING AND AFTER PROCESSING. UPON TAKING IN AN ORDER, WE CAREFULLY TAG YOUR GARMENTS AND ENTER THEM INTO OUR COMPUTERIZED INVENTORY SYSTEM. OUR SOFTWARE ENSURES THE MOST ACCURATE TRACKING OF GARMENTS, THEREBY ELIMINATING LOST OR MIXED GARMENTS.

NEXT, WE INSPECT THE GENERAL CONDITION OF YOUR CLOTHES, CHECKING THE MANUFACTURER’S CARE INSTRUCTIONS, NOTING THE FIBER CONTENT, LOOKING FOR UNUSUAL OR DESIGNER BUTTONS OR ACCESSORIES, POSSIBLE COLOR LOSS, HOLES,ETC. AND NOTE ANY SPECIAL ATTENTION NEEDED. IF WE THINK YOU MAY NOT BE AWARE OF DAMAGE PRIOR TO PROCESSING YOUR GARMENTS OR IF THERE IS A POSSIBLY OF A PROBLEM,WE WILL CALL TO INFORM YOU OF THE RELATED RISKS. WE BELIEVE YOU HAVE THE RIGHT TO MAKE THE FINAL CALL ON TREATMENT OF YOUR GARMENTS. ITEMS REQUIRING ANY TYPE OF SPECIAL CONSIDERATION ARE KEPT SEPARATE AND RECEIVE AN EXTRA TAG SPECIFYING THOSE INSTRUCTIONS: WET CLEAN, LEATHER TRIM, TIMED SPECIAL, ETC. WE PREPARE YOUR GARMENTS PRIOR TO CLEANING AS NECESSARY FOR PROTECTION: COVERING OR REMOVING BUTTONS, SECURING SHOULDER PADS, MEASURING, ETC. GARMENTS ARE SEPARATED ACCORDING TO FABRIC TYPE, COLOR, AND DEGREE OF SOILING.

DRY CLEANING

IT TAKES AN EXPERIENCED AND SKILLED SPOTTER TO KNOW WHAT SPOTS CAN BE SAFELY REMOVED, AND HOW BEST TO DO IT. THE KEY WORD IS SAFELY! WHAT’S THE POINT OF HAVING A SPOT REMOVED IF THE COLOR IS REMOVED TOO OR THE CHEMICAL CAUSES A HOLE AND RUINS THE GARMENT?

OUR EXPERT SPOTTER AT DRY CLEAN DR REMOVES SPOTS SAFELY BECAUSE HE KNOWS WHAT TO USE, HOW TO USE IT, AND WHEN TO STOP (BEFORE ANY DAMAGE IS DONE). HE HAS DOZENS OF CHEMICALS AND TOOLS AT HIS DISPOSAL AND DECADES OF EXPERIENCE. HIS FAVORITE ASSURANCE IS: “IF IT CAN COME OUT (SAFELY), I’LL GET IT OUT!” HE CLEANS EACH GARMENT ACCORDING TO ITS SPECIFIED CARE INSTRUCTION, AND OF COURSE, WHEN CERTAIN ITEMS SUCH AS A BEADED EVENING GOWN, AN ANGORA SWEATER, OR JACKET WITH A LEATHER TRIM. REQUIRE INDIVIDUALIZED SPECIAL CARE AND HANDLING, IT IS TREATED AS SUCH.

FINISHING TOUCHES

DIFFERENT FABRICS ARE HANDLED DIFFERENTLY, AND THE PRESSING OF FINE GARMENTS ALSO REQUIRES SPECIAL, EXPERT CARE. OUR KNOWLEDGEABLE AND EXPERIENCED PRESSERS CAREFULLY HAND FINISHES YOUR CLOTHES ACCORDING TO THEIR SPECIAL NEEDS TO RESTORE THEIR ORIGINAL SHAPE AND APPEARANCE. SIZING AND OTHER FINISHED ARE RE-APPLIED WHEN NECESSARY OR AS REQUESTED. SOME FABRICS, LIKE LINEN OR COTTON, USUALLY REQUIRE MORE HEAT AND PRESSURE FOR A NICE, CRISP FINISH, WHILE FINE WOOLS AND WOOL BLENDS REQUIRE A SOFT PRESS TO AVOID A SHINY FINISH.

AS WITH ALL OUR DRY CLEANING SERVICES, OUR FINISHING IS EXPERTLY DONE WITH SPECIAL ATTENTION TO DIFFERENT TYPES OF GARMENTS.

FOR EXAMPLE

SHIRTS/BLOUSES – ALL SLEEVES ARE ‘ROLLED’, MEANING PRESSED WITHOUT A CREASE. SPECIAL ATTENTION IS ALWAYS GIVEN TO THE COLLAR & CUFFS. YOU WON’T FIND ANY IMPRESSIONS ON BUTTON OR POCKET FLAPS.

PANTS – PLEATS LINE UP WITH THE CREASE, BUT YOU WON’T FIND ANY DOUBLE CREASES GOING DOWN YOUR LEG, THE WAY WE DO IT! ALL LINING IS STEAMED OUT, AND PANTS THAT SHOULD BE ROLLED ARE DELIVERED PERFECTLY EVERY TIME!

JACKET/BLAZERS – THE LAPEL ROLLS FROM THE TOP BUTTON. THERE ARE NO IMPRESSIONS OR SHINE, ESPECIALLY UNDER THE POCKET FLAPS. THE LINING IS PRESSED TO PERFECTION.

SWEATERS – AFTER CLEANING, WE CAREFULLY BLOCK SWEATERS, THEN GENTLY CARD AND REMOVE ANY OF THOSE ANNOYING BALLS, PILLS & LINT.

THE LITTLE EXTRAS

WE DO MINOR REPAIRS AT NO CHARGE, SUCH AS

IF THERE’S A MISSING OR LOOSE BUTTON,HOOK OR LOOP, WE TAKE CARE OF IT FOR YOU.

THERE’S A LOOSE LABEL, SMALL OPEN SEAMS, OR A FEW STITCHES OUT OF THE HEM, WE PULL OUT A NEEDLE AND THREAD AND SEW IT RIGHT UP!

ZIPPERS ARE CHECKED . IF IT’S STUCK OR ROUGH TO ZIP, WE PUT A LITTLE ZIPPER WAX ON IT AND BOOM…IT’S AN EASY SLIDE!

WE NOTICE THE TINIEST DETAILS…DOWN TO THE FINEST HOLES. THERE IS A SMALL CHARGE FOR SPECIAL HANDLING, SUCH AS REMOVING AND RESEWING FANCY BUTTONS OR OTHER ORNAMENTS, ETC. IF MAJOR REPAIRS ARE NEEDED, WE WILL CALL TO INFORM YOU OF THE CHARGES AND TO SEE IF YOU WANT IT REPAIRED, IF IT’S NOT PREVIOUSLY ARRANGED.

ANY LINT REMAINING IS CAREFULLY REMOVED TO FINISH THE JOB!

MAKING THE GRADE & PASSING INSPECTION

FINALLY, ALL GARMENTS ARE INSPECTED AGAIN WITH PRECISION BEFORE LEAVING THE ASSEMBLY AREA. IF A GARMENT DOESN’T PASS INSPECTION, IT’S RETURNED TO THE APPROPRIATE STATION UNTIL OUR FULL TIME QUALITY CONTROL INSPECTOR IS COMPLETELY SATISFIED THAT YOU’LL BE PLEASED.

FINISHING A QUALITY JOB

FINALLY, WE PACKAGE YOUR GARMENT SO IT CAN STAY CLEAN AND PRESSED AND FRESH!

SLEEVES ARE STUFFED SO THAT THEY STAY FULL AND WON’T GET WRINKLED WHILE HANGING.

COLLARS ARE SUPPORTED WITH EITHER TISSUE OR COLLAR BANDS SO THEY WON’T GET CRUSHED.

JACKETS AND BLAZERS ARE HUNG ON HEAVY HANGERS WITH A SHOULDER GUARD. A PLASTIC GUARD IS USED IN FRONT WHEN NECESSARY TO HOLD THE LAPEL IN PLACE.

MOST ITEMS ARE BAGGED SEPARATELY. PANTS, SKIRTS, T-SHIRTS ARE PUT TWO OR THREE TO A BAG.

TWO PIECE OUTFITS ARE BAGGED TOGETHER IN THE SAME BAG.

BELTS ARE PINNED ONTO THE SAME HANGER WITH THE MATCHING GARMENT.

TWO PIECE OUTFITS, SUCH AS A SUIT, ARE BAGGED TOGETHER IN THE SAME BAG.

TIES ARE PUT ON TIE BOARDS.

SILKY, SLINKY AND/OR DELICATE SWEATERS ARE HUNG OVER A STRUT HANGER WITH TISSUE TO AVOID STRETCHING, PUCKERING AND WRINKLES.

REGULAR SWEATERS ARE CAREFULLY FOLDED WITH TISSUE INSIDE AND PLACED IN A PLASTIC BAG.

WE ACCOMMODATE ANY SPECIAL REQUESTS YOU MAY HAVE, SUCH AS EXTRA TISSUE IN THE SLEEVES, HANGING PANTS BY THE WAIST, ETC. JUST ASK US… WE’RE HERE TO DO IT YOUR WAY!

SATISFACTION GUARANTEED!

DRY CLEAN DR UNCONDITIONALLY GUARANTEES THE QUALITY OF OUR DRY CLEANING. IF YOU ARE NOT COMPLETELY SATISFIED WITH THE QUALITY OF OUR CLEANING, WE WILL RE-CLEAN THE ITEMS FREE OF CHARGE.

…AND THAT’S THE BOTTOM LINE. YOU’RE THE CUSTOMER, AND WE APPRECIATE IT. WHILE YOU’LL OFTEN SEE ‘WE LOVE OUR CUSTOMERS’ SLOGANS USED BY OTHER CLEANERS, WE PROVE IT IN THE SERVICE WE PROVIDE. SET APART FROM THE OTHERS? OH, BY FAR!